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Privacy policy

Last Updated: February 2026

 

Introduction

Funkee Foods ("we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website www.funkeefoods.com or purchase our products.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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Who We Are

 

We are the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, please contact us using the details above.

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What Personal Data We Collect

We collect and process the following types of personal information:

 

Information You Provide Directly

  • When you place an order:

    • Full name

    • Email address

    • Delivery address

    • Billing address

    • Phone number

    • Payment information (processed securely by our payment provider)

  • When you contact us:

    • Name

    • Email address

    • Phone number (if provided)

    • Message content

    • Any other information you choose to provide

 

Information We Collect Automatically

  • When you visit our website:

    • IP address

    • Browser type and version

    • Device type (desktop, mobile, tablet)

    • Operating system

    • Pages you visit and time spent on each page

    • Referring website

    • Date and time of your visit

    • Cookies (see our Cookie Policy for details)

 

Information from Third Parties

We may receive information about you from:

  • Payment processors (transaction confirmation)

  • Delivery companies (delivery status updates)

  • Social media platforms (if you interact with our social media content)

  • Marketing platforms (email engagement data)

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How We Use Your Personal Data

We use your personal information for the following purposes:

To Process Your Orders

  • Confirm and fulfil your orders

  • Process payments securely

  • Arrange delivery of products

  • Send order confirmations and updates

  • Handle returns and refunds

Legal Basis: Contract - necessary to fulfil our agreement with you

 

To Communicate With You

  • Respond to your enquiries and customer service requests

  • Send important updates about your order

  • Notify you of changes to our services or policies

  • Request feedback or reviews

Legal Basis: Contract and Legitimate Interest

 

For Marketing (with your consent)

  • Send newsletters about new products and promotions

  • Share recipes and usage ideas for our sauces

  • Offer special discounts and exclusive offers

  • Invite you to events or farmers markets we attend

Legal Basis: Consent - you can unsubscribe at any time

 

To Improve Our Website and Services

  • Analyse how customers use our website

  • Identify and fix technical issues

  • Test new features and improvements

  • Understand customer preferences and shopping behaviour

Legal Basis: Legitimate Interest

 

For Legal and Security Purposes

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations (e.g., tax records)

  • Enforce our terms and conditions

  • Protect our business and customers from harm

Legal Basis: Legal Obligation and Legitimate Interest

 

For Wholesale Enquiries

  • Process wholesale orders and quotes

  • Maintain business relationships

  • Provide product information and samples

Legal Basis: Contract and Legitimate Interest

 

Who We Share Your Data With

We only share your personal data when necessary and with trusted partners:

Service Providers

  • Website Hosting:

  • Payment Processors:

    • We use secure payment gateways to process transactions. They handle payment card details directly - we never see or store your full card information.

  • Delivery Companies:

    • We share your name, delivery address, and phone number with couriers to deliver your orders.

    • Examples: Royal Mail

  • Analytics Services:

 

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to:

  • Protect our legal rights

  • Prevent fraud or illegal activity

  • Comply with tax or accounting requirements

 

Business Transfers

If Funkee Foods is sold or merges with another company, your data may be transferred to the new owners (you would be notified if this happens).

 

We will never:

  • Sell your personal data to third parties

  • Share your data for third-party marketing without your explicit consent

  • Transfer your data outside the UK/EEA without appropriate safeguards

 

How Long We Keep Your Data

We only keep your personal data for as long as necessary:

Data type
Retention Period
Reason
Customer service enquiries
2 years
To resolve issues and improve service
Website analytics
26 months (Google Analytics default)
To analyse trends
Marketing communications
Until you unsubscribe
To send you updates
Customer account data
Until account deletion requested
To maintain your account
Order information
7 years
Legal requirement (tax/accounting)

After these periods, we securely delete or anonymise your data.

 

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right to Access

    • Request a copy of the personal data we hold about you (known as a "Subject Access Request" or SAR).

  • Right to Rectification

    • Ask us to correct inaccurate or incomplete personal data.

  • Right to Erasure ("Right to be Forgotten")

    • Request deletion of your personal data in certain circumstances, such as:

      • The data is no longer needed for its original purpose

      • You withdraw consent (for consent-based processing)

      • You object to processing and there's no overriding legitimate interest

    • Note: We may need to retain some data for legal or accounting requirements.

  • Right to Restrict Processing

    • Ask us to limit how we use your data in certain situations.

  • Right to Data Portability

    • Request your data in a common, machine-readable format to transfer to another service.

  • Right to Object

    • Object to processing based on legitimate interests, including marketing communications.

  • Right to Withdraw Consent

    • If processing is based on consent (e.g., marketing emails), you can withdraw consent at any time by:

      • Clicking "unsubscribe" in our emails

      • Contacting us directly

      • Updating your account preferences

  • Right to Complain

    • You have the right to lodge a complaint with the Information Commissioner's Office (ICO):

      • Website: https://ico.org.uk/

      • Phone: 0303 123 1113

      • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

 

How to Exercise Your Rights

To exercise any of these rights, please contact us:

 

We will respond within one month of receiving your request. If your request is complex, we may extend this by two additional months and will notify you.

 

We may ask for proof of identity to ensure we're providing data to the right person.

 

How We Protect Your Data

We take the security of your personal data seriously and implement appropriate technical and organisational measures:

Security Measures

  • Secure Socket Layer (SSL) encryption for data transmitted via our website

  • Secure payment processing - we don't store full card details

  • Password protection for accounts (encrypted storage)

  • Regular security updates and monitoring

  • Access controls - only authorized personnel can access personal data

  • Secure backups of critical data

  • Staff training on data protection

 

What You Can Do

  • Use strong, unique passwords

  • Don't share your account details

  • Log out after using shared devices

  • Report any suspicious activity to us immediately

 

Please Note: While we take extensive precautions, no internet transmission is completely secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

 

Children's Privacy

Our website and products are not intended for children under 13. We do not knowingly collect personal data from children.

 

If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete it.

 

International Data Transfers

Your personal data is primarily stored and processed within the United Kingdom.

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If we transfer data outside the UK/EEA (for example, to third-party services with servers abroad), we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the UK Government

  • Privacy Shield certification (where applicable)

  • Adequacy decisions confirming equivalent data protection

 

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or significantly affects you.

 

Any automated processing (such as email marketing automation) is for convenience and can be overridden by human review upon request.

 

Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or partners (such as ingredient suppliers or recipe sites).

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Please Note: We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in the law

  • New processing activities

  • Improvements to our practices

  • Customer feedback

 

When we make significant changes, we will:

  • Update the "Last Updated" date at the top

  • Notify you by email (if we have your address) or via a notice on our website

  • Request new consent where required by law

We encourage you to review this policy periodically.

 

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

General Enquiries:
Email: funkeevegsauce@gmail.com
Website: www.funkeefoods.com

Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

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Wholesale Enquiries:
Email: info@funkeefoods.com

Website: www.funkeefoods.com

Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

 

Data Protection Enquiries:
Email: funkeevegsauce@gmail.com

Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Subject: "Data Privacy Request"

We aim to respond to all enquiries within 48 hours.

 

Related Policies

For information about how we use cookies on our website, please see our Cookie Policy.

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